Frequently Asked Questions

1. HOW DO I GET AN ESTIMATE?

> You can call or Text 904.480.8133 to get a quick estimate.

> For detailed estimates, go to navigation bar near top of screen, hover over estimate and click estimate.

> Electronic invoice will be provided by staff via email after completing estimate form.

> Final estimate provided by staff upon arrival.

> For additional inquiries please contact staff.

> Email: detroitdeepcleaners@gmail.com

2. HOW LONG DOES IT TAKE DRY?

> Over 80% of appointments are dry in less than 12 hours.

> Very heavily soiled areas may take 24+ hours to dry.

3. HOW LONG DOES IT TAKE TO CLEAN?

> 1 to 2 hours for most households depending on hair & soil levels.

> We can clean up to 2000 square feet per hour.

4. IS OUR CLEANING PROCESS IT SAFE?

> Yes! Call or Email for MSDS or special needs inquiries.

5. HOW DOES QUALITY COMPARE TO OTHER FORMS OF CLEANING?

> Dry is extraction is perfect for light and moderately soiled carpets.

> Heavily soiled carpets will need BOTH processes: Dry Extraction and Traditional Hot Water Extraction.

6. CAN WE REMOVE PET SMELLS, STAINS AND HAIRS?

> Yes however pet treatments maybe necessary in certain cases.

7. DO WE MOVE FURNITURE?

> We do not move most furniture due to liability issues.

> We typically only allot maximum of 2 hours for each household appointment.

> We strongly suggest clearing desired cleaning areas prior to our arrival.

8. ANY PRE-APPOINTMENT PREPARATIONS?

> We strongly recommend vacuuming 24 hours before and after for best results. Additional fee will applying for vacuuming if needed.

> We recommend clearing desired cleaning areas prior to our arrival.

> We DO NOT accept CHECKS for appointments from residential clients; CASH, CREDIT/DEBIT ONLY.

> All on-site payments processed on company iPhone or iPad via Square Application.

9. HOW DO I SCHEDULE AN APPOINTMENT?

> Visit Booking to schedule online.

> Households and firms must scheduled online.

> You could call, text (904.480.8133) or email akcleaningsolutionsllc@gmail.com but its really easy online.

10. INSURANCE?

> Were insured by Simply Business..

11. WHAT AREAS DO YOU SERVICE?

We primarily service 15-20 mile radius of the city of Jacksonville.

> Certain areas may have higher minimum for service of $99 or more.

> For additional inquiries please contact staff.

> akcleaningsolutionsllc@gmail.com

12. WHAT ARE YOUR HOURS OF OPERATION?

RESIDENTIAL, COMMERCIAL & SAME DAY SERVICE
HOURS OF OPERATION: MONDAY-FRIDAY/10AM-4PM.

> Appointments booked before 10AM or after 4PM are considered After-Hours appointments.

WEEKEND SERVICE
HOURS OF OPERATION: SATURDAY/10AM-4PM.

AFTER HOURS SERVICE
HOURS OF OPERATION: MONDAY-SUNDAY/6PM-8AM.

> Appointments booked before 10AM or after 4PM are considered After-Hours appointments. 

FREE FOLLOW-UP SERVICE
HOURS OF OPERATION: MONDAY-FRIDAY/10AM-4PM.

> Schedule your FREE follow-up service now! As part of our satisfaction guarantee, our staff offers 1 FREE follow-up services within 2 weeks of your most recent service for all sales. No questions asked--we'll be back!